Help

.LIVESTREAM

Question: Why isn’t my TSE Fan Club Login working on tsolivestream.com?
Answer:Since we’re running this event on our livestream partner’s system (TourGigs), everyone is required to sign up for a new account on tsolivestream.com to order bundles and access the livestream. The login on tsolivestream.com is not connected to our TSE Fan Club membership and you won’t be able to access the livestream with your TSE username and password. We’re sorry for any confusion or inconvenience but this is done to ensure a seamless ordering and watching experience.
Question: Can I use my Trans-Siberian Express Fan Club login and password to order livestream access tickets and merchandise?
Answer:No. You will need to create a new account on tsolivestream.com to order and watch the livestream.
Question: Is the livestream part my Trans-Siberian Express fan club membership?
Answer:No, this event is separate from the fan club account. You do not need to be a member of the Trans-Siberian Express fan club to enjoy the live stream, but if you’d like to receive up to date and exclusive news and content, you can join (it’s free!) here!

CONTACT US

GENERAL

Question: I don't have a credit card, can I purchase a Trans-Siberian Express members-only T-shirt with a check or money order?
Answer:At this time, we only accept credit cards for payment.
Question: How long is a subscription valid for?
Answer:Subscriptions currently do not have a set term. If we decide, in the future, to change the membership term, we will inform you via email, so make sure your contact information is up to date through the Account Info Page
Question: What are the benefits I receive when I become a Trans-Siberian Express subscriber?
Answer:The benefits of a Trans-Siberian Express subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site and 2017 T-shirt Upgrade.
Question: How much does it cost to subscribe to Trans-Siberian Express?
Answer:You can join Trans-Siberian Express for free and have access to all of the Members-Only Ticket Pre-sales as well as all Members-Only Content. If you would like to add a T-shirt to your membership, you can either choose the T-shirt offer when you join or Upgrade to add a T-shirt to your existing membership from the BUY TSHIRT link that appears at the top right of the page when you are logged in.
Question: If you have questions...
Answer:Due to the growing concerns surrounding the Coronavirus and the multitude of event changes that have resulted, we are experiencing extremely high contact volumes. Please note, at this time, phone support is not available. For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time. We appreciate your understanding during this time.

MEMBERSHIP SIGN UP QUESTIONS

Question: How do I sign up to Trans-Siberian Express?
Answer:Click on the ‘Subscribe’ link at the top of the page (or just click here for the Subscribe page). When you sign up with Trans-Siberian Express, you can choose free membership or membership w/ a T-shirt. Both types of membership entitle you to the full benefits of being a Trans-Siberian Express member such as Ticket Pre-Sales, Protected Media, members only discount offers, exclusive content and more.

Others

Prepping for the #Verifiedfan Presale

Question: If registered more than once, will I be disqualified?
Answer:Don’t worry, you will not be disqualified. If you register for the same show more than once, we will only take the last registration form submitted.
Question: I received a confirmation email, what does that mean?
Answer:We have successfully captured your registration and this is a confirmation of the details. Once we get closer, we’ll provide more information to the email used to complete your registration.

Trans-Siberian Express PROFILE

Question: How do I edit my profile?
Answer:When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
Question: How do I change or request my password?
Answer:Go here to request a new password.
Question: How do I edit my profile?
Answer:When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc

Verified Fan® Ticket Presale

Question: Where does the #VerifiedFan program apply?
Answer:TSO is using #VerifiedFan for their Fan Club Presale and General Presale.
Question: I registered more than once, will I be disqualified?
Answer:Don’t worry, you will not be disqualified.
Question: I got a confirmation email, what does that mean?
Answer:You have successfully registered, and if verified (as a human and not a scalper), you will be selected to receive an offer code to purchase tickets. If demand is more than available inventory, selection may be random.
Question: Does registering mean I get a code?
Answer:No, registering does not guarantee you will receive an offer code.
Question: Does getting a code mean I will get tickets?
Answer:If you receive an offer code you will have the chance to unlock access to tickets. However, due to demand the ability to purchase tickets is not guaranteed and tickets are available on a first-come, first-served basis.
Question: If I get a code will it work for more than one date?
Answer:If you receive a code, you may only use it for the date linked within the text message you receive prior to the Presale.
Question: What is the ticket limit?
Answer:To allow as many people as possible to enjoy TSO, codes are valid for one time use and purchasers are held to an eight (8) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to eight tickets total.
Question: If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?
Answer:No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)
Question: Can I register for the #VerifiedFan Presale more than once?
Answer:Each tour is unique and you must register for each tour/artist you’re interesting in attending. When registering for multiple shows on a single tour, you only need to register once, unless directed to do so. Please refer to the individual program details for more information.
Question: When does registration close?
Answer:The registration period will for this year's Presales will end on 8/30 at 10 PM ET. Please refer to details provided on the main registration page for more details. You can also follow @Ticketmaster on Twitter for the latest #VerifiedFan news and announcements.
Question: When is the Fan Club Presale?
Answer:The TSO Fan Club #VerifiedFan Presales span Wednesday, September 4 at 10AM (venue local time) to Sunday, September 9 at 10PM (venue local time).
Question: Can I register for the #VerifiedFan Presale from outside the North America.?
Answer:No, you must register for #VerifiedFan from either a U.S. or Canadian mobile number.

CONTACT US