GENERAL
    • Question: I don't have a credit card, can I purchase a Trans-Siberian Express members-only T-shirt with a check or money order?
    • Answer: At this time, we only accept credit cards for payment.
    • Question: How long is a subscription valid for?
    • Answer: Subscriptions currently do not have a set term. If we decide, in the future, to change the membership term, we will inform you via email, so make sure your contact information is up to date through the Account Info Page
    • Question: If you have questions...
    • Answer: Email us by using the Contact Us form on the right side of this page or Call Us at 855-544-9268 (US) / +1-949-333-4825 (International)
    • Question: What are the benefits I receive when I become a Trans-Siberian Express subscriber?
    • Answer: The benefits of a Trans-Siberian Express subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site and 2017 T-shirt Upgrade.
    • Question: How much does it cost to subscribe to Trans-Siberian Express?
    • Answer: You can join Trans-Siberian Express for free and have access to all of the Members-Only Ticket Pre-sales as well as all Members-Only Content. If you would like to add a T-shirt to your membership, you can either choose the T-shirt offer when you join or Upgrade to add a T-shirt to your existing membership from the BUY TSHIRT link that appears at the top right of the page when you are logged in.
MEMBERSHIP SIGN UP QUESTIONS
    • Question: How do I sign up to Trans-Siberian Express?
    • Answer: Click on the ‘Subscribe’ link at the top of the page (or just click here for the Subscribe page). When you sign up with Trans-Siberian Express, you can choose free membership or membership w/ a T-shirt. Both types of membership entitle you to the full benefits of being a Trans-Siberian Express member such as Ticket Pre-Sales, Protected Media, members only discount offers, exclusive content and more.
Prepping for the #Verifiedfan Presale
    • Question: If registered more than once, will I be disqualified?
    • Answer: Don’t worry, you will not be disqualified. If you register for the same show more than once, we will only take the last registration form submitted.
    • Question: I received a confirmation email, what does that mean?
    • Answer: We have successfully captured your registration and this is a confirmation of the details. Once we get closer, we’ll provide more information to the email used to complete your registration.
Trans-Siberian Express PROFILE
    • Question: How do I edit my profile?
    • Answer: When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
    • Question: How do I change or request my password?
    • Answer: Go here to request a new password.
    • Question: How do I edit my profile?
    • Answer: When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
Verified Fan® Ticket Presale
    • Question: Where does the #VerifiedFan program apply?
    • Answer: TSO is using #VerifiedFan for their Fan Club Presale and General Presale.
    • Question: If I register for #VerifiedFan Presale from outside the U.S., do I need to include my country code with my phone number?
    • Answer: Yes, if registering from outside of the U.S. please include the country code with your telephone number.
    • Question: I registered more than once, will I be disqualified?
    • Answer: Don’t worry, you will not be disqualified.
    • Question: I got a confirmation email, what does that mean?
    • Answer: You have successfully registered, and if verified (as a human and not a scalper), you will be selected to receive an offer code to purchase tickets. If demand is more than available inventory, selection may be random.
    • Question: Does registering mean I get a code?
    • Answer: No, registering does not guarantee you will receive an offer code.
    • Question: Does getting a code mean I will get tickets?
    • Answer: If you receive an offer code you will have the chance to unlock access to tickets. However, due to demand the ability to purchase tickets is not guaranteed and tickets are available on a first-come, first-served basis.
    • Question: If I get a code will it work for more than one date?
    • Answer: If you receive a code, you may only use it for the date linked within the text message you receive prior to the Presale.
    • Question: What is the ticket limit?
    • Answer: To allow as many people as possible to enjoy TSO, codes are valid for one time use and purchasers are held to an eight (8) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to eight tickets total.
    • Question: If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?
    • Answer: No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)
    • Question: When is the Fan Club Presale?
    • Answer: The TSO Fan Club #VerifiedFan Presales span Wednesday, September 5 at 10AM (venue local time) to Sunday, September 9 at 10PM (venue local time).
    • Question: When does registration close?
    • Answer: The registration period will for this year's Presales will end on 8/31 at 10 PM ET. Please refer to details provided on the main registration page for more details. You can also follow @Ticketmaster on Twitter for the latest #VerifiedFan news and announcements.
    • Question: Can I register for the #VerifiedFan Presale from outside the U.S.?
    • Answer: Yes, you may register for #VerifiedFan from outside the U.S., just be sure to include your country code with your mobile number.
    • Question: Can I register for the #VerifiedFan Presale more than once?
    • Answer: Each tour is unique and you must register for each tour/artist you’re interesting in attending. When registering for multiple shows on a single tour, you only need to register once, unless directed to do so. Please refer to the individual program details for more information.

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