GENERAL

• I don't have a credit card, can I purchase a Trans-Siberian Fan Club members-only T-shirt with a check or money order? +

  At this time, we only accept credit cards for payment.

  How long is a subscription valid for? +

  Subscriptions currently do not have a set term. If we decide, in the future, to change the membership term, we will inform you via email, so make sure your contact information is up to date through the Account Info Page

  How much does it cost to subscribe to Trans-Siberian Fan Club? +

  You can join Trans-Siberian Fan Club for free and have access to all of the Members-Only Ticket Pre-sales as well as all Members-Only Content. If you would like to add a T-shirt to your membership, you can either choose the T-shirt offer when you join or Upgrade to add a T-shirt to your existing membership from the BUY TSHIRT link that appears at the top right of the page when you are logged in.

MEMBERSHIP SIGN UP QUESTIONS

• How do I sign up to Trans-Siberian Fan Club? +

  Click on the ‘Subscribe’ link at the top of the page (or just click here for the Subscribe page). When you sign up with Trans-Siberian Fan Club, you can choose free membership or membership w/ a T-shirt. Both types of membership entitle you to the full benefits of being a Trans-Siberian Fan Club member such as Ticket Pre-Sales, Protected Media, members only discount offers, exclusive content and more.

Trans-Siberian Fan Club PROFILE

• How do I edit my profile? +

  When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc

  How do I change or request my password? +

  Go here to request a new password.

  How do I edit my profile? +

  When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc

FAN CLUB PRE-SALE

• Do I need to register for the Fan Club Pre-Sale this year? +

  No registration is required to participate in the fan club pre-sale this year. You only need to have a Fan Club account (New accounts must be created by Wednesday September 4th at 11:59PM ET).

  If I join the fan club now, will I receive a Pre-Sale code? +

  Yes, all of our Fan Club Members will receive an offer code. The timing of when you get the code, however, will vary.
  
  If you have purchased tickets via the Fan Club Pre-Sale using your current account for any tour between 2018-2023, you will receive a code on Wed. September 4th.
  All other Fan Club Members will receive codes on Fri. September 6th at 2PM ET and can access the Fan Club Pre-Sale at that time.
  
  
  If you are not a member and would like to join the Fan Club and participate in this pre-sale, please create an account by Wednesday September 4th at 11:59PM ET.

  If I get a code will it work for multiple show dates? +

  Yes, you may use your emailed code for any tour date.

• Does getting a code mean I will get tickets? +

  If you receive an offer code, you will have the chance to unlock access to the pre-sale. However, due to demand, the ability to purchase tickets is not guaranteed and tickets allotted for the Fan Club Pre-Sale are available on a first-come, first-served basis.

• What is the ticket limit? +

  To allow as many people as possible to enjoy TSO, codes are valid for one time use and purchasers are held to a six (6) ticket limit MAXIMUM. You may only purchase up to six tickets total.

• I have purchased tickets since 2018 but did not get a Fan Club Pre-Sale code on Wednesday night. What do I do? +

  Please contact us through help form on this page.