FAQs

GENERAL

I don't have a credit card, can I purchase a Trans-Siberian Express members-only T-shirt with a check or money order?
At this time, we only accept credit cards for payment.
How long is a subscription valid for?
Subscriptions currently do not have a set term. If we decide, in the future, to change the membership term, we will inform you via email, so make sure your contact information is up to date through the Account Info Page
If you have questions...
We are experiencing extremely high contact volumes and your responses may be somewhat delayed. Please note, at this time, phone support is not available. For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time. We appreciate your understanding during this time.

MEMBERSHIP SIGN UP QUESTIONS

How do I sign up to Trans-Siberian Express?
Click on the ‘Subscribe’ link at the top of the page (or just click here for the Subscribe page). When you sign up with Trans-Siberian Express, you can choose free membership or membership w/ a T-shirt. Both types of membership entitle you to the full benefits of being a Trans-Siberian Express member such as Ticket Pre-Sales, Protected Media, members only discount offers, exclusive content and more.

Prepping for the #Verifiedfan Presale

If registered more than once, will I be disqualified?
Don’t worry, you will not be disqualified. If you register for the same show more than once, we will only take the last registration form submitted.
I received a confirmation email, what does that mean?
We have successfully captured your registration and this is a confirmation of the details. Once we get closer, we’ll provide more information to the email used to complete your registration.

Trans-Siberian Express PROFILE

How do I edit my profile?
When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
How do I edit my profile?
When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
How do I change or request my password?
Go here to request a new password.

Verified Fan® Ticket Presale

I signed up for a December show presale on Verified Fan but did not receive my code on Wednesday, September 8th?
All codes for November presales will be sent on September 8th. All codes for December presales will be sent on September 9th.
Does getting an access code mean I will get tickets?
Receiving an access code means that you’ll have the opportunity to browse and purchase tickets. However, the ability to purchase tickets is determined by supply and demand, and is not guaranteed. Tickets are available on a first come first serve basis.
Does registering mean I get a Verified Fan access code?
Access codes are never guaranteed, and due to anticipated demand and limited supply, fans are selected at random to receive an invitation to shop.
I received a confirmation email, what does that mean?
The email is simply to inform you that we successfully received your registration. It doesn’t, however, guarantee you’ll receive an invitation to purchase tickets. Once we get closer to the Verified Fan ticket sale, you’ll receive an email with additional information about your invitation status.
If I edit my registration more than once, will I be disqualified?
No, you won’t be disqualified. If you edit your registration more than once to correct a mistake, such as an incorrectly selected show, we only keep the last registration that you submitted.
Can I register more than once for Verified Fan to increase my invitation status?
Only one registration is required. Registering more than once won’t increase your opportunity to receive an invitation. If you want to change the dates you selected after you’ve registered, just come back and edit your registration with your new picks. We only keep the last registration you submitted.

CONTACT US