GENERAL
    • Question: I don't have a credit card, can I purchase a Trans-Siberian Express members-only T-shirt with a check or money order?
    • Answer: At this time, we only accept credit cards for payment.
    • Question: How long is a subscription valid for?
    • Answer: Subscriptions currently do not have a set term. If we decide, in the future, to change the membership term, we will inform you via email, so make sure your contact information is up to date through the Account Info Page
    • Question: What are the benefits I receive when I become a Trans-Siberian Express subscriber?
    • Answer: The benefits of a Trans-Siberian Express subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site and 2016 T-shirt Upgrade.
    • Question: How much does it cost to subscribe to Trans-Siberian Express?
    • Answer: You can join Trans-Siberian Express for free and have access to all of the Members-Only Ticket Pre-sales as well as all Members-Only Content. If you would like to add a T-shirt to your membership, you can either choose the T-shirt offer when you join or Upgrade to add a T-shirt to your existing membership from the Upgrade link that appears at the top right of the page when you are logged in.
    • Question: If you have questions...
    • Answer: Email us by using the Contact Us form on the right side of this page or Call Us at 855-544-9268 (US) / +1-949-333-4825 (International)
MEMBERSHIP SIGN UP QUESTIONS
    • Question: How do I sign up to Trans-Siberian Express?
    • Answer: Click on the ‘Subscribe’ link at the top of the page (or just click here for the Subscribe page). When you sign up with Trans-Siberian Express, you can choose free membership or membership w/ a T-shirt. Both types of membership entitle you to the full benefits of being a Trans-Siberian Express member such as Ticket Pre-Sales, Protected Media, members only discount offers, exclusive content and more.
Prepping for the #Verifiedfan Presale
    • Question: How do TSO Fan Club members purchase tickets for the Presale powered by Ticketmaster #VerifiedFan?
    • Answer: It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase. If verified to receive an offer code, you’ll receive a text on Wednesday, September 6 – Friday, September 8 (depending on what show you registered for) prior to the #VerifiedFan Fan Club presale at 10AM local venue time. Your text will include your link to purchase and your unique offer code to unlock access to tickets. Keep your phone handy – notifications will arrive 2-4 hours before tickets go on sale.
Trans-Siberian Express PROFILE
    • Question: How do I edit my profile?
    • Answer: When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
    • Question: How do I change or request my password?
    • Answer: Go here to request a new password.
    • Question: How do I edit my profile?
    • Answer: When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc
Verified Fan® Ticket Presale
    • Question: WHY HAS TRANS-SIBERIAN ORCHESTRA PARTNERED with TICKETMASTER VERIFIED FAN®?
    • Answer: Every year Trans-Siberian Orchestra brings their timeless, multi-generational tradition on tour. The 2017 Winter Tour features the cherished tale, “The Ghosts of Christmas Eve!” TSO cares about the community they’ve built and they are committed to getting tickets in the hands of fans, not scalpers or bots. Ticketmaster’s #VerifiedFan platform separates fans from scalpers and bots so fans have a better chance of buying tickets.
    • Question: How do I register for the TSO Presale powered by Ticketmaster#VerifiedFan?
    • Answer: Login with your Ticketmaster account (or you can create an account within the same screen). If you’re a TSO Fan Club member, enter your username. Non-Fan Club members should leave this field blank. (You can still sign up here – it’s free and you will get access to the earlier Fan Club Presale). If you are a Fan Club member, you MUST register with Ticketmaster #VerifiedFan to participate in the Fan Club Presale. When registering, remember to enter your username.
    • Question: Where does the #VerifiedFan program apply?
    • Answer: TSO is using #VerifiedFan for their Fan Club Presale and General Presale.
    • Question: Can I register for the #VerifiedFan Presale from outside the U.S.?
    • Answer: Yes, you can register for the #VerifiedFan Presale from outside the U.S.
    • Question: If I register for #VerifiedFan Presale from outside the U.S., do I need to include my country code with my phone number?
    • Answer: Yes, if registering from outside of the U.S. please include the country code with your telephone number.
    • Question: Can I register for more than one date for the #VerifiedFan Presale?
    • Answer: Yes, fans may register for more than one performance, but only once per performance. If you would like to register for multiple shows you must complete the registration process for each performance for which you are interested in purchasing tickets.
    • Question: Can I register for the #VerifiedFan Presale more than once?
    • Answer: Fans may only register once per performance for the #VerifiedFan Presale. If you would like to register for multiple shows you must complete the registration process for each performance for which you are interested in purchasing tickets.
    • Question: I registered more than once, will I be disqualified?
    • Answer: Don’t worry, you will not be disqualified.
    • Question: I got a confirmation email, what does that mean?
    • Answer: You have successfully registered, and if verified (as a human and not a scalper), you will be selected to receive an offer code to purchase tickets. If demand is more than available inventory, selection may be random.
    • Question: Does registering mean I get a code?
    • Answer: No, registering does not guarantee you will receive an offer code.
    • Question: Does getting a code mean I will get tickets?
    • Answer: If you receive an offer code you will have the chance to unlock access to tickets. However, due to demand the ability to purchase tickets is not guaranteed and tickets are available on a first-come, first-served basis.
    • Question: If I get a code will it work for more than one date?
    • Answer: If you receive a code, you may only use it for the date linked within the text message you receive prior to the Presale.
    • Question: When is the Fan Club Presale?
    • Answer: The TSO Fan Club #VerifiedFan Presales span Wednesday, September 6 at 10AM (venue local time) to Friday, September 8 at 10PM (venue local time).
    • Question: What is the ticket limit?
    • Answer: To allow as many people as possible to enjoy TSO, codes are valid for one time use and purchasers are held to an eight (8) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to eight tickets total.
    • Question: If I’m not verified will I still have a chance to get tickets? Is there a General Onsale? Other Presales?
    • Answer: In addition to the #VerifiedFan Artist Presale, this tour will have a general onsale on Friday, September 15 at 10AM (Venue Local Time).
    • Question: If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?
    • Answer: No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)

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